#Microsoft 365 dynamics full#
By updating or adding a CRM system to your technology stack, you can better understand your customers, your sales teams can drive better outcomes and everyone can have access to transparent information. Having a full view of your customers in order to send them on personalized journeys is one element of a powerful marketing strategy that drives results. Powered by Dynamics and Power Platform, the manufacturer now has visibility across finance, operations, sales and service-and extended their brand, opening up new revenue streams and gaining market share. By engaging with 3,000+ dealers across 40 countries early in the process, PwC helped lay out a multi-year digital transformational roadmap to improve their customer experience, operational efficiency and revenue growth. Unify, standardize, and streamlineįaced by inconsistent customer experience across their large dealer network and lack of visibility between sales and service, this iconic motorcycle manufacturer needed to integrate their front and back office processes. In order to grow market share and product offerings, integrate your reporting capabilities across your organization. It's hard to gain market share if you’re unable to extend your brand beyond a few products. Siloed IT systems can make it more challenging to have a single view of the customer-likely leading to poor customer service and high customer dissatisfaction. They immediately realized a 40% reduction in monthly close cycles and a 25% reduction in the number of accounts. PwC developed and executed a finance transformation project for the office of the CFO that sunsetted the legacy platforms, integrated front and back office systems and deployed Dynamics 365 Finance & Operations. Sunset, modernize and scaleĪfter a private equity buyout, a multinational technology company needed to deliver a consolidated view of its business across 18 countries while optimizing its finance, procurement and supply chain processes. Successful finance teams must operate as strategic business partners, bringing insights gleaned from ERP coupled with advanced analytics and predictive modeling. Financial scorekeeping is no longer the core responsibility. The pressure on finance to do more with less has never been greater. Results are for a composite organization based on interviewed customers.As companies evolve to meet growing customer demands, they can outgrow their legacy ERP systems, leading to efficiency challenges and disconnected systems. Results are for a composite organization based on interviewed customers.ĥ The Total Economic Impact™ Of Microsoft Dynamics 365 Business Central, a commissioned study conducted by Forrester Consulting, September 2020. Results are for a composite organization based on interviewed customers.Ĥ A Total Economic Impact™ Of Microsoft Dynamics 365 Supply Chain Management, a commissioned study conducted by Forrester Consulting, August 2021. Results are for a composite organization based on interviewed customers.ģ The Total Economic Impact™ Of Microsoft Dynamics 365 Customer Service, a commissioned study conducted by Forrester Consulting, August 2020. Results are for a composite organization based on interviewed customers.Ģ The Total Economic Impact™ Of Microsoft Dynamics 365 Sales, a commissioned study conducted by Forrester Consulting, March 2022. 1 The Total Economic Impact™ Of Microsoft Dynamics 365 Finance, a commissioned study conducted by Forrester Consulting, July 2022.
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